Make sure your parcel is well packed and protected against damage in transit. Weigh and measure it before booking.
Several tariffs are available for France → Russia. You can drop off at a collection point (there are many across France) or book a home pickup. In Russia, the recipient can choose door delivery or a post office.
You fill in the customs declaration on our website during checkout. Read the customs rules and restrictions for parcels to Russia to avoid issues.
Pay by bank card or PayPal. We do not accept cash or payment to the courier.
After payment you receive two labels by email — print them and attach to the box. Then wait for the courier or take the parcel to a drop-off point.
The tracking link is sent with the labels. Use it to see where your parcel is at any time.
Answers to common questions: FAQ