Coverage is optional where offered for your route and tariff. Before payment, check who provides it, whether it is insurance or increased carrier liability, its price, limit, exclusions and claim requirements. The declared value alone does not guarantee payment of that amount. DOSTARUS's statutory liability for carriage remains in place without optional coverage.
If a parcel is lost or damaged, contact DOSTARUS with your order number immediately. We accept the report and claim even while the carrier is searching for the parcel. There is no mandatory 90-day waiting period before reporting a claim.
A claim needs evidence of the actual contents and their condition when handed over, the loss or damage, and the amount of actual loss. For used goods, receipts are not the only possible evidence; photos, an appraisal and prices of comparable items may help. The terms of your selected coverage may specify further requirements. See the terms.