No. Insurance is optional — you buy it at your discretion.
Parcels can occasionally be lost — rarely, but it happens with any carrier (DHL, UPS, DPD, FedEx, GLS, etc.). If an insured parcel is lost or damaged, we pay the shipping cost plus the declared value of the contents. If uninsured, only shipping costs are refunded.
On average about 1 in 3,000–5,000 shipments. We avoid carriers with high loss rates.
No — anyone promising that would be misleading. Losses are usually due to warehouse handling errors.
A search is opened when loss is suspected. Carriers typically allow 30–90 days; if not found, the parcel is declared lost.
About 5–6% of the declared value of the contents. Tick “insure parcel” at checkout — the total updates automatically. You can untick before confirming the order.
We ask for documents proving the value of the items (PDF preferred, photos of receipts acceptable). Declared contents must match the documents.
It is also important to receive the parcel correctly at a Russian Post office if you need to claim later. Details: FAQ — receiving